Frequently asked questions
The questions riders actually ask us on the phone, answered the way we answer them.
How long it takes, where you live
Business days from our Mississauga warehouse, once the trike leaves the dock.
| Ontario & Québec | 2–3 days |
|---|---|
| Maritimes | 3–5 days |
| Prairies | 4–6 days |
| British Columbia | 5–7 days |
| Newfoundland | 6–9 days |
| Yukon, NWT, Nunavut | 10–15 days |
Below −15 °C we hold the battery and ship it separately by ground — lithium cells don't like a frozen truck. Store yours indoors at 40–60% charge between November and April; it costs you nothing and buys about two extra seasons of range.
More questions
Can I ride it if I have not been on a bike in 20 years?
Yes — that is most of our riders. Start in a quiet parking lot, use pedal-assist level 1 for the first hour, and keep the throttle for hills. Most people are comfortable inside twenty minutes.
How heavy is it, and can I lift it?
34 kg with the battery, 29 kg without. Most riders never lift it — but take the battery out first if you need to.
Will it fit in my garage?
It needs about 84 cm of width — a single garage bay or a wide shed door.
Do I need a licence or insurance in my province?
In most provinces an e-trike limited to 32 km/h needs neither. Rules vary, so call us with your province and we will tell you exactly where you stand.
Can I order without using the website?
Yes. Call 1-888-968-3666, Monday to Saturday 8am–7pm ET, and we will take the order together.
Serial number, purchase date, and where you ride. Two minutes.
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